Last Updated: 12/4/2025

At ElphaPex ASIC, we are committed to technological innovation while ensuring the highest standards of privacy and security for our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit elphapexasic.com or purchase our products.

1. Information We Collect

We collect personal information to provide and improve our services:

  • Contact Details: Name, email address, phone number, shipping/billing address
  • Payment Information: Cryptocurrency Transaction hash
  • Account Data: Username, password (stored securely using encryption)
  • Technical Information: IP address, browser type, device information, cookies
  • Order History: Products purchased, warranty claims, support requests

2. How We Use Your Information

Your data helps us:
✔ Process and fulfill your orders efficiently
✔ Provide customer support and warranty services
✔ Improve our website, products, and user experience
✔ Prevent fraud and ensure transaction security
✔ Comply with legal and regulatory requirements

3. Data Sharing & Third Parties

We do not sell your personal information. Limited sharing occurs with:

  • Shipping carriers (DHL, FedEx, UPS) for order delivery
  • Service providers (IT security, analytics) under strict confidentiality agreements
  • Legal authorities when required by law

4. Data Security & Protection

We implement robust security measures:

  • Encryption (SSL/TLS) for all data transmissions
  • Secure payment processing with PCI-DSS compliance
  • Regular security audits to protect against vulnerabilities
  • Access controls to restrict internal data handling

5. Data Retention

We retain your information only as long as necessary:

  • Order records: 3–7 years (for tax and legal compliance)
  • Account data: Until you request deletion
  • Marketing preferences: Until you opt out

6. Your Rights & Choices

You have control over your data:
🔹 Access, correct, or delete your information via your account
🔹 Opt out of marketing communications (unsubscribe link in emails)
🔹 Request data portability (where applicable)
🔹 Withdraw consent by contacting our support team

7. Policy Updates

We may update this policy to reflect changes in regulations or our services. The latest version will always be posted on our website with the “Last Updated” date.

8. Contact Us

For privacy-related inquiries or requests, please contact:
📧 [email protected]

Thank you for choosing ElphaPex.