Frequently Asked Questions
A tracking number is a unique identifier consisting of numbers and/or letters assigned to your shipment, allowing you to track its status and location.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number. This enables you to monitor your shipment and view real-time delivery progress.
If you do not receive your tracking information within the expected processing timeframe, please reach out to our support team at [email protected] for assistance.
Tracking information is typically available within 24 to 48 hours after you receive your Track & Trace ID. Updates will begin once your shipment has been processed and scanned at our logistics facility.
If tracking details are not visible after this period, please contact our support team at [email protected] for further assistance.
Please ensure the tracking number you entered meets the required format:
Minimum length: 5 characters
Allowed separators (for multiple entries): comma, space, tab, or semicolon
Avoid: unsupported special characters or extra whitespace
If you’re using our tracking form, please note that the system will only recognize tracking numbers that have been issued and assigned after your order is marked as “Completed” or “Shipped”—either by us or one of our authorized distribution partners.
If your tracking number isn’t working or returns no results, it may take 24–48 hours after dispatch for tracking data to appear.
Still no updates? Please contact our support team at [email protected], and we’ll be happy to assist.
If you do not have a tracking number, we recommend contacting your shipper or the store where you placed your order. In some cases, alternative reference numbers—such as order numbers or shipping references—may be traceable through the tracking system of the specific carrier handling your shipment (e.g., DHL Express, DHL Freight, UPS, or FedEx).
If your order was placed through our store and you have not received tracking details, please reach out to our support team at [email protected] for assistance.